Complaints and Withdrawal from the Contract

Please inform us of your complaint immediately, even before returning the defective goods.

Due to the nature of the goods (contact lenses), defective goods must be returned or delivered immediately after the defect is discovered (or reported), but no later than 14 days thereafter. This deadline may be extended in exceptional circumstances, but only with prior agreement. Failure to comply with this requirement will result in the rejection of the complaint.

Please return the defective contact lenses in a securely sealed container filled with contact lens solution to prevent leakage or damage to the lenses. If the complaint concerns only one lens, please return only the defective lens.

Please include a copy of your order confirmation or invoice in the package so that we can identify your order.

You can withdraw from the contract within 14 days of receiving your order. Simply follow the instructions – our interactive form will guide you through the entire process step by step.

Withdraw from Contract